Frequently Asked Questions
Orders & Shipping
How long does shipping take?
US domestic orders typically arrive within 3-7 business days. International orders may take 7-21 business days depending on the destination.
Do you offer free shipping?
Yes! We offer free standard shipping on all US orders over $49.
Can I track my order?
Yes, you will receive a tracking number via email once your order ships. You can also track orders from your My Account page.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates vary by destination. See our Shipping Policy for details.
Products & Usage
Are your products safe for my pet?
All our products are veterinarian-recommended and manufactured to stringent quality standards. Always follow the dosage instructions on the product label and consult your veterinarian if you have concerns.
How do I know which product is right for my pet?
Use our product filters to find products by pet type, breed size, age, and health condition. For personalized recommendations, you can also contact our support team.
What if my pet has an adverse reaction?
Discontinue use immediately and consult your veterinarian. Please also contact us to report the issue.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unopened products in their original packaging. See our Return Policy for full details.
How do I initiate a return?
Contact us at support@pethealthstore.com with your order number and reason for return. We will provide return instructions.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive and inspect the returned item.
Account & Payments
What payment methods do you accept?
We accept Visa, Mastercard, and American Express via Airwallex secure payment processing.
Is my payment information secure?
Yes. All payments are processed through Airwallex, a PCI DSS compliant payment gateway. We never store your credit card details.
