Shipping Policy
Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email once your order ships.
Shipping Rates & Delivery Times
| Region | Shipping Rate | Free Shipping | Estimated Delivery |
|---|---|---|---|
| United States (Contiguous) | $5.99 | Orders over $49 | 3-7 business days |
| Canada | $9.99 | Orders over $79 | 7-14 business days |
| Europe | Weight-based | Orders over $99 | 7-21 business days |
| Australia / New Zealand | $14.99 | Orders over $99 | 10-21 business days |
| Other International | Weight-based | — | 14-30 business days |
International Shipping
International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for applicable rates.
Shipping Restrictions
Some products may be restricted from shipping to certain countries due to local regulations. If an item in your order cannot be shipped to your destination, we will notify you and provide a refund for that item.
Order Tracking
All shipments include tracking. You will receive your tracking number via email once your order ships. Track your order anytime from your My Account page.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@pethealthstore.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.
